darryn
Veteran Niva Petrol Head
Ruchnoy Protivotankovyy Granatomyot
Posts: 713
Registered: Mar 5, 2010 21:50:09 GMT 2
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Post by darryn on Sept 4, 2010 12:21:21 GMT 2
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Post by danie on Sept 4, 2010 13:50:01 GMT 2
Well, since my involvement with Lada owners for almost five years now, I have been in contact with several owners by means of private e.mails, as well as telephone calls, and I still have contact details of some of these owners.......
My concern is that what we are seeing here at this website, might just be the tip of an iceberg.
Anyway, I am very exited about the new Act, which will come to effect next month. The nice thing about this act is that the Service Provider / Company will have to proof in court that they provided a professional / acceptable service.
In the meanwhile I would advice everyone to keep all Quotes, Invoices, etc. at a safe place........it could become very handy in less than two months.........
Regards
Danie
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Post by ronnie on Sept 4, 2010 15:24:43 GMT 2
Hi Darryn I am sure the poor consumer will have a better deal when there have been some test cases after the act comes into being.There is an easy way to get at the bad service providers,make sure as many people as possible do not use them. This hit them where it hurts, in their pocket. Ronnie
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Post by marius on Sept 4, 2010 17:48:33 GMT 2
Hi all I think the other lesson to learn from Juran - is to ask the dealer to specify in writing what exactly a full service is. Better still - this car is so easy to work on - esp to service - download the manuals and DIY it. If all else fails get some help on this and many many other Niva related websites. You will not only save yourself a fortune in the long run - but also have a very happy Niva and you will avoid having to deal with these issues in court. Regards Marius
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spikes
Moderator
Posts: 3,689
Location: Mpumalanga
Town: Nelspruit
Registered: Apr 19, 2010 19:39:51 GMT 2
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Post by spikes on Sept 4, 2010 19:57:02 GMT 2
Hi all Thanks for the links Darryn! Now thing are turning positive. To represent LOCSA in legal matters, I would say a constitution should be in place and it should empower the Committee to take the steps to institute action Regards Spikes
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Post by Ari Bezuidenhout on Sept 4, 2010 20:01:27 GMT 2
Hi All
Looks like we might need a legal advisor on the Committee
Ari
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Post by danie on Sept 22, 2010 21:30:36 GMT 2
This Thread is now a "Sticky".
Hopefully everyone will become more aware of their legal rights when "ambushed" in future.
And yes, be warned...........
Regards
Danie
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Post by danie on Oct 10, 2010 21:08:32 GMT 2
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Post by danie on Oct 31, 2010 10:27:05 GMT 2
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Post by danie on Mar 11, 2011 5:40:05 GMT 2
It looks like (yet another ?) one of our members has been conned in Lada circles, and I hope to pass a few comments regarding the new Consumers Protection Act which kicks off at 1 April 2011, this evening.
I am not a legal expert, but we did attend a Consumer Protection Act seminar at work - so I do have some information which could be very useful in future.
Anyone who also have some info regarding the Act - please do not wait for me - go ahead and share your knowledge in this regard.
Danie
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Post by danie on Mar 11, 2011 19:55:13 GMT 2
To my knowledge the Consumer Protection Act will definately have serious implications to all current "Suppliers" of Ladas which have been rebuilt, or Suppliers who find themselves in the Spare Part "supply chain."
At this stage I believe it is in the best interest of this Forum not to pass any comments in this regard.
Danie
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Post by marius on Mar 11, 2011 20:05:52 GMT 2
Hi Danie
It would seem that you have some important information with regard to the Consumer Protection Act. If you feel that it is in the interest of our members to share this knowledge - feel free to do so.
The purpose of this forum - like any other - is to inform our members of interesting and important information. This in turn would enable our members to make informed decisions.
Regards Marius
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Post by danie on Mar 11, 2011 21:03:50 GMT 2
Hi Marius
Part of the reason why I prefer not to pass comments, is because I am not 100% sure whether all rules and regulations in the Motor Industry (under the new Act) will be exactly the same as the regulations for the Industry in which I find myself.
I don't think there could be any big differences - but in general , this new Act is definately going to "rock the Business boat" in South Africa.
I've got a feeling my comments might be seen as yet another attack on the local Lada spare part Suppliers at this stage, as I am quite convinced that none of the three will be able to avoid liability under the new act.
Danie
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Post by marius on Mar 11, 2011 21:17:38 GMT 2
Hi Danie
"Rocking the business boat" would indeed be a great thing. We - the consumer - have been bamboozled for decades in this country. Lets hope this Act gets enforced in the proper manner.
Regards Marius
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Post by ronnie on Mar 11, 2011 21:58:23 GMT 2
Hi Danie and Marius We the consumer have been ripped of for years by all and sundry. I sincerely hope when the act comes into force it makes a positive difference. Like you Danie, if I have any major purchase to make and the local price is not market related I will also import myself. The problem in the past was the difficulty getting complaints to court without incurring significant additional costs. The problem in this country as I see it is there would appear to be collusion in many industries. Dare I mention Supermarkets where you can go from one to the other and find 100`s of items which are the exact same price. It is very puzzling. Ronnie
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spikes
Moderator
Posts: 3,689
Location: Mpumalanga
Town: Nelspruit
Registered: Apr 19, 2010 19:39:51 GMT 2
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Post by spikes on Mar 12, 2011 6:32:13 GMT 2
Hi all As far as the Motor Industry is concerned, NAAMSA, the Tow-in Association, Spares distributors grouping, Independent Workshops and a few others were in the process of drawing up a similar set of rules and regulations for the MV industry as what Danie alludes to for his industry I have yet to find a set of the drafts. The original link was here:http://www.bizcommunity.com/Article/196/307/45701.html One thing is sure, downright scams such as Denise and Ronnie met up with could be redressed Regards all Spikes
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Post by danie on Mar 27, 2011 11:53:19 GMT 2
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Post by Ari Bezuidenhout on Mar 27, 2011 12:25:05 GMT 2
Here is the CPA 68 of 2008
Ari
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Post by marius on Mar 27, 2011 13:22:13 GMT 2
Thanks guys for the much needed info.
This is a very good thing and I just hope this law actually gets enforced properly.
Regards Marius
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Post by Kobus on May 14, 2011 15:08:57 GMT 2
I have found a very nice and simple guide issued by the DTI.
See the atachment.
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Post by danie on May 14, 2011 16:11:06 GMT 2
Hi Kobus
Thanks - I also think it will by very informative to address the question " Who is a Supplier / Service Provider in the Motor Industry " , at this Forum.
In the Industry in which I find myself, there is no chance that any Service Provider / Supplier could claim to "provide a private service" - or to "sell parts privately" to the public.
I cannot see how the Act (regarding the Motor Industry) could be any different from the Industry in which I find myself.
Danie
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Post by hotstuff on May 14, 2011 20:40:20 GMT 2
just to mention mibco are full into this agreement and monitor it strictly, well thats what they tell me.
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Post by ronnie on May 14, 2011 21:42:15 GMT 2
Hi Kobus
I have added this to my favorites, as it is simple to understand.
Ronnie
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Post by marius on May 15, 2011 8:13:36 GMT 2
Thanks Kobus for posting that useful bit of information
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Post by danie on Jul 9, 2011 19:17:06 GMT 2
Complaints procedure and important info / Motor Industry Ombudsman of South Africa : www.miosa.co.za/Danie
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Post by danie on Jul 10, 2011 9:41:54 GMT 2
To my mind the info at the Ombudsman's link is indeed extremely disgusting. I do get the impression that the Act (Motor Industry) will only affect the reliable suppliers out there who already have a clean record as Suppliers / Service Providers.
The Con Artists out there are still free do whatever they wish, and it is as clear as mud that as far as the Act (Motor Industry) is concerned , our local Lada owners could still be submitted to a very expensive, unreliable and risky service out there.
So please be warned - there will be no protection under the Consumers Protection Act if you deal with any of the local Lada Suppliers / Service providers.
Danie
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Post by danie on Aug 19, 2011 6:23:01 GMT 2
Just a few words about the kind of service which can be expected by a reputable motor Dealership:
During the previous week my wife took the Focus for a service to Barloworld Amstrong, the Ford agency in Pinetown.
On arrival my wife had to give all instructions, which have been noted in writing - and my wife had to sign the instruction document. One of my wife's requests was to "repair the horn" , which did not work.
During the day my wife received a phone call from the Barloworld Amstrong, and they've asked her permission to replace the horn with a new one. The explanation was that they do need my wife's permission , because she has asked them to repair the horn - not to replace it.
It will be interesting to know whether the local Suppliers of Lada components and services do conduct their businesses in a similar way these days.
Danie
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Post by hotstuff on Aug 19, 2011 8:35:40 GMT 2
well as you all know my little business has grown and i follow now all these roots as much as possible all work has to be signed for permission to work and signed off on completion, full warranties in place. just a bit hectic when doing it on your own.
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Post by hotstuff on Aug 19, 2011 8:40:38 GMT 2
To my mind the info at the Ombudsman's link is indeed extremely disgusting. I do get the impression that the Act (Motor Industry) will only affect the reliable suppliers out there who already have a clean record as Suppliers / Service Providers. The Con Artists out there are still free do whatever they wish, and it is as clear as mud that as far as the Act (Motor Industry) is concerned , our local Lada owners could still be submitted to a very expensive, unreliable and risky service out there. So please be warned - there will be no protection under the Consumers Protection Act if you deal with any of the local Lada Suppliers / Service providers. Danie well that might be for most but i follow those rules closely now
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Ventzel
Senior Niva Petrol Head
Posts: 412
Registered: Aug 3, 2010 22:30:24 GMT 2
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Post by Ventzel on Aug 20, 2011 9:09:31 GMT 2
Hi Mike, you did nothing wrong and you don't need to justify. If you owe explanation to anybody - it could be only your customer.
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